Privacy policy
Privacy Policy
Overview Femboy Box ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our store, make a purchase, or engage with us. Please read this policy carefully to understand our practices regarding your personal data.
We do not sell your personal information to third parties for their own marketing purposes.
Information We Collect
Personal Data When you make a purchase or attempt to make a purchase, we collect information including your name, billing address, shipping address, payment information, email address, and phone number.
Device Information When you visit our site, we automatically collect information about your device including your browser type, IP address, time zone, and cookie data. As you browse, we also collect information about the pages and products you view and how you interact with the site.
We collect this information using:
- Cookies — data files placed on your device, often including an anonymous unique identifier. To learn more or disable cookies, visit allaboutcookies.org
- Log Files — records of actions on the site including IP address, browser type, referring pages, and timestamps
- Web Beacons, Tags, and Pixels — electronic files used to record how you browse the site
How We Use Your Information
To Fulfil Orders
- Process your orders and transactions
- Manage payments
- Arrange shipping and handle returns and exchanges
To Improve Our Services
- Understand and analyse how you use our site
- Develop new products, services, and features
To Communicate With You
- Send order updates and transactional notifications
- Send marketing emails and newsletters you have opted in to receive
To Protect Our Store
- Screen orders for potential risk or fraud
- Comply with legal obligations
SMS Marketing If you opt in to receive SMS marketing from us, we may use your phone number to send promotional offers, order notifications, and other marketing communications. Message frequency may vary. Message and data rates may apply. Consent is not a condition of purchase.
We use third-party services including Shopify and Klaviyo to facilitate SMS delivery. These providers process your phone number solely for the purpose of delivering messages on our behalf. Your phone number will not be shared with third parties for their own marketing purposes.
We retain records of your SMS marketing consent including timestamp, opt-in method, and phone number to comply with consumer protection regulations.
SMS Opt-Out Reply STOP, UNSUBSCRIBE, or CANCEL to any message at any time to opt out. You may still receive transactional messages regarding your orders after opting out.
Sharing Your Information We share your personal information only with third parties who help us operate our store and fulfil orders, including:
- Shopify — our e-commerce platform. See Shopify's privacy policy at shopify.com/legal/privacy
- Delivery companies, payment processors, analytics providers, and marketing service providers
Your Rights
Access and Correction You have the right to access and correct your personal information at any time. Contact us at contact@femboybox.com to exercise this right.
Right to Erasure You may request that we delete your personal data at any time, subject to any legal obligations requiring us to retain certain records.
Data Portability You may request a copy of your personal data in a portable format by contacting us directly.
Opt-Out You can opt out of marketing communications at any time via the unsubscribe link in any email or by contacting us directly.
Australian Privacy Femboy Box operates in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles. If you are an Australian resident and believe your privacy rights have been breached, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.
GDPR — European Residents If you are located in the European Economic Area, you have additional rights under the General Data Protection Regulation including the right to access, rectify, erase, restrict, or object to the processing of your personal data. To exercise these rights, contact us at contact@femboybox.com. You also have the right to lodge a complaint with your local data protection authority.
Data Retention We retain your order information for our records unless you request deletion. Certain information may be retained longer where required by law.
Security We take reasonable technical and organisational measures to protect your information from loss, theft, misuse, unauthorised access, disclosure, alteration, and destruction.
Changes to This Policy We may update this Privacy Policy periodically to reflect changes in our practices or for legal and regulatory reasons. Updates will be posted on this page.
Contact Email: contact@femboybox.com